Policy Announcement and Awareness

JioCX government communication platform supports the delivery of timely policy and service updates to ensure clear and concise communication for public awareness.

• With the bulk SMS services for the government sector, deliver timely policy updates and citizen notifications.


• Use WhatsApp to provide real-time, personalised updates with chatbots.


• Share policy details via RCS with our rich multimedia messaging service for the government.


• Automate policy updates through our voice services for rural governance.


• Send structured policy updates to targeted groups via email API for government communication.

Emergency Alerts and Public Safety

Through JioCX CPaaS government communication solutions, send urgent emergency alerts to ensure public awareness and safety.

• Send bulk SMS for government alerts with geo-targeted messages to affected areas.


• Use WhatsApp for real-time emergency updates.


• Use automated voice calls for crucial election updates, including deadlines and polling locations.

Voter Engagement and Electoral Communication

• Boost voter engagement by providing clear and timely updates about electoral processes.


• Automate voter registration reminders via SMS for timely polling updates.


• Use WhatsApp for real-time voter communication through personalised messages and chatbots.


• Use automated voice calls for crucial election updates, including deadlines and polling locations.

Ongoing Public Service Updates

JioCX omnichannel government communication solutions help deliver public service updates, ensuring citizens stay informed and engaged with essential information.

• Send SMS alerts on healthcare, tax reminders, and social programs.


• Use WhatsApp for two-way communication on health campaigns and citizen enquiries.


• Send interactive RCS messages with images to share engaging healthcare and tax information.


• Provide detailed email updates on public services, including healthcare policies and tax guides.

Citizen Support and Assistance

Enhance citizen support by providing timely assistance and effective communication for diverse public service needs.

• Send SMS updates on public services and appointment notifications, with automated responses.


• Use WhatsApp chatbots for real-time support, managing questions, and sending reminders.


• Utilise RCS for rich media messages with visual aids for clearer instructions.


• Resolve citizen enquiries through structured IVR menu options.


• Handle complex enquiries with automated voice calls, confirming resolutions, and conducting surveys.

Secure Access and Authentication

Ensure secure access and seamless data sharing through robust authentication and protection, fostering public trust.

• Deliver OTPs instantly via SMS, ensuring quick and reliable user access.


• Use WhatsApp to ensure secure OTP transmission with automated chatbot delivery.


• Provide voice-based OTPs to users without SMS or data access.


• Send OTPs to registered email addresses, ensuring secure logins and easy tracking.