Ushering in the Next Generation of Supply Chain Management
JioCX empowers businesses to place customer experience at the heart of their supply chain decisions. By adopting a CX-driven mindset, organizations can tailor everything from inventory alerts to delivery updates based on consumer preferences.
Order Tracking and Real-Time Updates
Ensure all participants in the supply chain stay efficiently connected with the JioCX cloud-based communication platform.
- SMS alerts for the supply chain enable the sharing of real-time order updates and tracking details.
- Vendor collaboration through the WhatsApp Business API allows the exchange of rich media messages, including tracking links, maps, and delivery times.
- Click-to-call or IVR services help customers access real-time order information by simply inputting their tracking number.
Inventory Alerts and Stock Management
Enhance supply chain vendor relationships through omnichannel communication from JioCX. Ensure smooth stock management by sending instant inventory alerts to suppliers and internal teams.
- Keep your warehouse team informed of stock shortages and order updates with the JioCX SMS API.
- Get benefits of WhatsApp Business API in logistics and assembly lines to send detailed reports, including images of stock levels or discrepancies.
- Automate voice calls for urgent alerts, ensuring immediate action.
Supplier Coordination and Communication
Simplify supplier relationships by automating confirmations, shipment scheduling, and order updates, ensuring timely responses and minimizing delays within your supply chain.
- Send mass updates on purchase orders, delivery schedules, or changes in supply chain operations through the JioCX bulk SMS.
- With the JioCX IVR system, suppliers can easily confirm order details, delivery dates, or shipment statuses through automated calls
Assembly Line Efficiency and Coordination
Enhance your assembly line functioning by improving communication between teams. Enable teams to quickly react to issues, reducing downtime and boosting overall efficiency.
- Cloud-based communication for assembly lines via SMS and WhatsApp Business API ensures timely alerts about workflow changes or production delays.
- IVR systems for inventory and logistics ensure automated voice alerts for urgent matters like equipment failures.
Quality Control Alerts and Reporting
Real-time communication on an assembly line is crucial, especially when addressing quality issues. JioCX enables instant alerts to quality control teams, facilitates the sharing of real-time reports, and triggers immediate actions.
- Share real-time defect alerts to the quality control team through the JioCX SMS API
- Use RCS messaging and the WhatsApp Business API to share interactive reports, defect photos, or videos for instant assessment and faster feedback loops.
- Inform supervisors of critical quality issues using Voice API for urgent logistics communication.
On-Demand Customer Support for Shipment Queries
Enhance response times and elevate customer satisfaction by enabling seamless order tracking, issue resolution, and 24/7 support—without the need for live agent assistance.
- JioCX IVR systems for inventory and logistics empower customers to track order status, check delivery dates, and address concerns seamlessly, reducing the burden on live agents.
- Automate supply chain notifications with the WhatsApp API, enabling instant responses to shipment inquiries, reducing wait times, and providing real-time shipment tracking and support.
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