Drive Impactful IT Support with JioCX
JioCX empowers your IT team with advanced support solutions for seamless incident management and real-time troubleshooting, making issue resolution faster and easier. Boost productivity and customer satisfaction at every touchpoint, streamline support, and elevate your tech team's performance.
Automated Incident Reporting and Tracking
Manage real-time issues and escalations with automated incident logging, tracking, and resolution. With omnichannel solutions via SMS, WhatsApp API, and IVR, keep your technical support team informed at every stage, ensuring timely resolutions.
- Streamline incident tracking with automated ticket creation, updates, and escalations using our SMS API.
- Integrate WhatsApp into your support workflow to provide a convenient and familiar channel for incident tracking.
- Leverage our automated IVR system to streamline incident reporting, provide immediate responses by routing the ticket to the right team, and ensure accurate issue categorization.
System Downtime Alerts
With multi-channel IT support, instantly deliver operational halt alerts to your workforce and stakeholders during outages or maintenance, reducing system downtime and safeguarding business continuity.
- Notify teams about urgent downtime and maintenance issues via JioCX SMS to minimize disruption.
- Update your workforce on system outages with detailed email notifications and scheduled updates.
- High-priority voice alerts from JioCX ensure critical alerts are delivered, even during downtime.
Password Reset and User Authentication
Automate password resets, two-factor authentication, and identity checks seamlessly with JioCX. Reduce manual workload and enhance user satisfaction with scalable security protocols.
- JioCX WhatsApp solutions provide two-factor authentication (2FA) and secure password resets, ensuring a seamless user experience.
- Verify passwords and authenticate user identities securely with voice-based OTPs.
Security Alerts and Threat Notifications
Stay ahead of potential threats with real-time security alerts and notifications. Keep your IT and security teams informed about potential vulnerabilities, malware, and unauthorized access attempts.
- Drive prompt action and raise threat awareness with instant SMS security alerts.
- IT and security teams receive real-time email notifications with security threat updates and action plans.
- Deliver security alerts about threats and breaches instantly through detailed and media-rich RCS notifications.
Feedback Collection and Analysis
Collect valuable user feedback after IT support interactions with automated feedback forms and user surveys. Analyse data insights to identify areas of concern and optimise support team performance.
- Gather user analytics and post-support feedback using automated WhatsApp surveys and interactive forms.
- Deliver engaging multimedia feedback forms using JioCX RCS solutions for detailed user responses.
- Voice-based IVR surveys assess user satisfaction after IT support and provide detailed insights into areas of concern.
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