Build differentiated travel experiences with the best CX
With JioCX Travel CRM and CPaaS integration, travel agencies can deliver personalised and meaningful customer service at every touchpoint in the customer journey map. Delight today’s tech-savvy, demanding, and empowered travellers with tailored experiences that exceed expectations and create lasting memories.
Advertising and Lead Generation
In travellers’ interest by leveraging interactive travel guides and virtual tours to promote special packages and destination offers through the JioCX travel communication solutions.
- Drive engagement with targeted discounts and deals through SMS marketing for travel companies.
- Boost interest in travel packages using personalised offers and visually rich guides via RCS and WhatsApp API.
- Nurture leads with the JioCX Email API solutions by sending tour invites, promotional packages, and travel guides.
Efficient Booking Confirmation
Redefine booking journeys with quick check-out processes, automated confirmations, and payment reminders. With JioCX, travellers receive timely and accurate updates.
- Maximize travel agency efficiency with automated SMS confirmations and booking reminders.
- Reduce booking abandonment with interactive, real-time multimedia follow-ups via RCS and WhatsApp Business API.
- Integrate Email API for timely distribution of travel itineraries, payment updates, and other reminders.
Pre-Trip Preparation
Assist travellers before their trips with reminders about essentials, itinerary recommendations, weather updates, and more with automated multi-platform functionalities.
- Help travellers avoid last-minute hassles through personalised SMS reminders.
- Simplify pre-trip preparation by leveraging images and maps to send personalised reminders through RCS and WhatsApp chatbot automation.
- Equip travellers to be trip-ready with comprehensive emails detailing document specifications, updated itineraries, and more.
Real-Time Travel Updates
Keep travellers informed with automated updates on flight delays, weather conditions, or check-in reminders through push notifications and real-time alerts across multiple channels.
- Use instant SMS notifications to provide real-time updates on itinerary changes and booking confirmations.
- Leverage RCS and WhatsApp chatbots to instantly share international travel updates and local insights using interactive, rich media.
- Travellers can receive real-time event reminders and seat upgrade alerts through Email API solutions.
Continuous Customer Support
Resolve traveller queries—from checking PNR status to filing for a new passport—in real-time. Meet travellers on their preferred channels and address issues promptly.
- Automate real-time travel support for overbooking, flight delays, or more with the JioCX SMS API.
- Enable travellers to share grievances through multimedia via RCS and WhatsApp chatbots for prompt assistance.
- Swiftly handle complex issues like visa procedures or lost luggage with personalised, voice-based customer support.
- Follow up on traveller inquiries regarding compensation claims, insurance issues, and more using JioCX Email API.
Feedback and Future Offers
Maximise traveller satisfaction post-trip with timely check-ins and automated follow-up surveys. Reward customers with tailored offers, free miles, or deals based on analytics from feedback forms.
- Leverage insights from automated SMS and email feedback surveys to offer personalised travel discounts and upgrades.
- Drive future bookings through rich, interactive WhatsApp, and RCS-based feedback surveys. Offer exclusive travel rewards for maximum engagement.
- Conduct feedback calls using interactive voice response solutions, offering customized discounts and upgrades based on the responses received.
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